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If the usage time is exceeded, an extension fee of 3,000 yen will be charged for every 3 hours.
If the usage time set for each course is exceeded, the extension fee will be settled upon return and charged to the registered credit card.
(An extension fee will be charged automatically until the item is returned.)

🅰️You can re-register another credit card information only if the payment fails due to an error in the credit card information.

🅰️ We do not accept cash.

🅰️There is no deposit, but we will charge you the repair cost if the repair cost is caused by your willful act.
In the event of theft or loss of the vehicle, the customer may be charged the cost of the vehicle (150,000 yen).

🅰️Bicycle keys are dial locks. You can unlock your bicycle by turning the dial to the PIN number. (The PIN will be sent to you by Customer Support info@tokyo-rental-bicycle.com on the same day.)
Please note that it is your responsibility to take care of your bicycle while it is temporarily parked. (Theft, towing, etc. are your responsibility. You may be charged separately for theft, towing, etc.)

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1) Stop at the place where you first rented the car and dial lock it before the return time.

2) Please send a photo of your bicycle and its location to Customer Support info@tokyo-rental-bicycle.com so that we can determine where it is parked.

If there is an extension fee, it will be charged at this time.

🅰️Please inform Customer Support info@tokyo-rental-bicycle.com of your new return address at least 2 hours prior to your return time, and we can change it free of charge within the 23 wards.
Please note that last minute changes or changing the return location without prior notice will result in a charge of 4,500 yen per vehicle.

🅰️Transportation fee for return outside of the rental location is 15,000 yen per unit outside of 23 wards.

🅰️ One child seat is available.

🅰️Adult bicycles only.

🅰️Children under the age of 16 alone are not allowed to use the service. A parent or guardian must consent to the use of this service.

A5. Adjust by operating the lever attached to the base of the saddle.

🅰️No basket is provided, but a frame bag and drink holder are included.

🅰️Since this is a cross bike, a bag of the type that can be carried on your back is useful. Later, the Tokyo Metropolitan Government is now making it effort-mandatory to wear a helmet when riding a bicycle, so it is better to have a helmet for safe bicycle riding.
A simple raincoat for rainy weather is always kept on the bicycle.

🅰️ Please be sure to lock your bicycle when parking it, even if only for a short time. If you do not lock your bicycle, it will be stolen.
(If your bicycle is stolen, you may be charged the price of the bicycle.)

🅰️ If it is raining, please wear the raincoat inside the frame back. Please do not drive with an umbrella as it is dangerous.

🅰️ Yes, the bicycle phone holder is attached to the handlebar. Size is limited to mobile phones from 4.5 inches to 7 inches. You can enjoy cycling while checking the map app.

🅰️Our bicycles are equipped with Apple’s Air Tag in case they are lost or stolen. We will not be able to peek at your location while you are renting.

🅰️ If you have sent the location of the return location and a photo with the bicycle in it by e-mail, the return is complete.

🅰️Please contact Customer Support info@tokyo-rental-bicycle.com first. We will share the location of your Air Tags.

🅰️Please contact Customer Support info@tokyo-rental-bicycle.com first. We will share the location of your Air Tags.

A5. Please call 110 or 119 first for proper handling of the situation. After that, please contact Customer Support info@tokyo-rental-bicycle.com.

🅰️Please check with Google Maps, etc.

🅰️First, please use Google Maps to find a bicycle shop near you. A flat tire can be repaired for 2,000 to 3,000 yen.

🅰️We apologize for the inconvenience. We always inspect our bicycles before renting them out, but in the unlikely event that you find one that is not inflated, please go to your local bicycle shop or police station to borrow an inflator.

🅰️If you cannot ride it, please park the bicycle at the accommodation or at a nearby bicycle parking lot.

🅰️Yes, we have fluent English speaking tour guides!

🅰️Yes, of course!

🅰️No, we will do the tour!
We will have raincoats ready for you
In case of heavy rain there is a possibility that we cancel the tour. We will contact you before the tour if we do cancel.

Free cancellation if you contact us 24 hour before the departure time.

If notice of cancellation is received from us 1 day prior to the tour date, on the day of the tour, or in case of failure to show by departure time: 100% of the tour fee is refunded.

*　In case you want to cancel due to rain on the tour date, we will charge you same cancellation fee as above. (we usually organize the tour if the rain is not too heavy.
**　In case of heavy rain, it is free to change the tour date if there is availability on your desired date. (we will reach out to you before the tour date or please contact us before the tour date)
**　When we judge it’s dangerous to do the cycling tour (strong wind, heavy snow, severe typhoon, disaster, etc.) we will let you know by 8pm the day before the tour. In this case, we will not charge you cancellation fee.

🅰️You can make your reservation 1 year in advance!

🅰️Please pay through your credit card on our website (Visa, Mastercard, American Express)

🅰️We ask the children to be over 14 years old to join our tour!

🅰️We mainly provide high quality cross bikes. from Bianchi.